Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Personal details (name, phone number, email, ID number)
- Property information (address, building type)
- Meter details and consumption data
- Payment transaction records via M-Pesa
- Communication preferences and support inquiries
2. How We Use Your Information
- To provide and improve our metering services
- To process payments and generate utility tokens
- To send transaction confirmations and service alerts
- To respond to your inquiries and support requests
- To comply with legal obligations and prevent fraud
3. Information Sharing
We do not sell your personal information. We may share your data with: M-Pesa/Safaricom for payment processing; property managers or landlords as necessary for service delivery; law enforcement when required by law; and service providers who assist in our operations under strict confidentiality agreements.
4. Data Security
We implement industry-standard security measures to protect your personal information. This includes encrypted data transmission, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may also retain data as required by law or for legitimate business purposes such as dispute resolution.
6. Your Rights
- Access your personal data we hold
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Opt out of marketing communications
- Lodge a complaint with relevant authorities
7. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience. These help us analyze usage patterns and improve our services. You can control cookie settings through your browser preferences.
8. Contact Us
For privacy-related questions or to exercise your rights, contact us at inquiries@smartmetering.africa or call +254 725 799 783.